Privacy Policy for Fulcrum Human Capital (Pty) Ltd

1. Introduction

Fulcrum Human Capital (Pty) Ltd is committed to protecting your personal information and ensuring that your privacy is protected in line with the Protection of Personal Information Act (POPIA), 2013, and other relevant legislation. This Privacy Policy informs you about the types of personal data we collect, the purposes for which we collect it, and how it is processed. Fulcrum Human Capital (Pty) Ltd is a company registered in the Republic of South Africa under registration number 2022/856245/07.

2. Information We Collect

We collect personal information necessary for recruitment, human capital and human resource related services, and associated business activities. The types of information collected include:

2.1 Personal Information You Provide

• Identity Details: Full name, ID number, date of birth, gender, contact details (email, phone), and physical address.
• Employment Information: CV, employment history, education, qualifications, and professional references.
• Sensitive Information: Criminal records, ethnic origin, and other information as required for specific roles.                                                                                                                                                                       

2.2 Automatically Collected Information

• Technical Data: IP address, browser type, device information, usage data via cookies, and similar technologies.

2.3 Information from Third Parties

• Recruitment agencies, professional networks (e.g., LinkedIn), and publicly available sources.

3. How We Collect Your Information

Your personal information is collected via multiple channels, including but not limited to:

• Directly from You: When you register on our website, submit a CV, apply for jobs, or engage in communication with us.
• Third-Party Sources: Recruitment agencies, job boards, or public platforms.
• Automatically: Through cookies or similar technologies during interactions with our website.

4. Purposes of Processing Your Information

We process your personal information for the following purposes:

• Recruitment Services: To assess job suitability, facilitate job applications, and connect candidates with potential employers.
• Business Relationship Management: To maintain our business relationships and provide recruitment services to both candidates and clients.
• Legal and Regulatory Compliance: To meet legal obligations, such as conducting background checks with your consent.
• Business Development: To market relevant services and communicate with you about future job opportunities, promotions, or events.

5. How We Use and Share Your Information

We use your personal information to provide recruitment, human capital and human resource related services, and associated business activities, which may involve sharing it with:

• Prospective Employers: To match you with job opportunities and present your application.
• Other Fulcrum Group Companies: For recruitment services, business development, marketing, and system improvements.
• Trusted Third Parties: For services such as employment reference checks, credit, criminal and qualification verification, as well as psychometric evaluations and assessments.
• Regulatory Authorities: If required by law, or to protect the rights, property, and safety of Fulcrum or others.

Your personal information may also be shared in case of mergers or acquisitions of our business, with new business owners notified accordingly.

6. Legal Basis for Processing Personal Information

Under POPIA, we process your personal data based on the following grounds:

• Contractual Obligations: Processing necessary for providing recruitment services.
• Legal Obligations: Processing required to comply with legal duties, such as background checks.
• Legitimate Interests: Processing necessary for the legitimate interests of Fulcrum, provided they do not override your rights.
• Consent: Where your explicit consent is required for certain processing activities, such as sharing sensitive information.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. For candidates, this includes keeping your CV and employment data for future job opportunities, subject to regular data-cleansing procedures.

8. Your Rights

You have the following rights concerning your personal information:

• Right of Access: You may request a copy of your personal information held by us.
• Right of Correction: You may request the correction of inaccurate or incomplete information.
• Right of Erasure: You may request the deletion of personal information no longer necessary for processing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
• Right to Object: You may object to certain processing activities, such as direct marketing.

To exercise any of these rights, please contact us at lucy@fulcrumhumancapital.com

9. Security of Information

We take comprehensive measures to protect your personal information and regularly update our security protocols. While we are committed to maintaining the highest level of security, no method of transmission or storage is entirely infallible. However, we work diligently to mitigate risks and safeguard your data to the best of our ability.

10. Use of Cookies

Our website uses cookies and similar tracking technologies to enhance user experience, gather analytics, and improve our services. You can manage or disable cookies through your browser settings, but this may affect certain functionalities of our website.

11. Aggregate Information

We may collect aggregated data on website visitors, such as commonly accessed areas and services. This information is anonymised and used solely to enhance our business operations and improve our online services.

12. Curriculum Vitae (CV) Submissions

You can submit your CV through our website or directly to our consultants. Your CV will be stored in our secure database and used to match you with relevant job opportunities. You can update your CV at any time by submitting a new one, and your old CV will be archived.

13. Job Alerts and Marketing Communications

You may subscribe to job alerts and marketing communications through our website. If you no longer wish to receive such communications, you can unsubscribe at any time via the provided opt-out mechanisms.

14. Complaints

If you are unhappy with how we handle your personal information, you may contact us at lucy@fulcrumhumancapital.com to request removal from our database or raise concerns.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, you will be notified by email. Please check back periodically to stay informed.

16. Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us at:

Fulcrum Human Capital (Pty) Ltd
Email: lucy@fulcrumhumancapital.com
Phone: +2760-533-4967
Physical Address: Illovo, Sandton, Johannesburg, 2196